COVID-19 Update: A Message to our Guests

Warm greetings from Hotel del Rio,

As our property prepares to reopen and the world begins to travel again, we would like to introduce you to some of the measures we are taking to safeguard your health, safety and wellbeing at our hotel.

Stay with Peace of Mind

We are committed to safeguarding guests’ safety, health and wellbeing through our ‘Stay with Peace of Mind’ health and safety initiative. Key measures include:

Arrival & Departure
Guests have the option to pay online prior to arrival to limit time in common areas and use a key drop on departure. All keys are sanitized prior to re-issue. Our office team is glad to assist you through our sliding windows when it is necessary to come by. We ensure all areas are routinely cleaned and logged.  Everyone arriving at our properties has their temperature checked as well as once a day of their stay. All guests are asked to where masks in common areas and practice social distancing.

Transport
Vehicles used for airport transfers and/or excursions are fully sanitized after every journey to ensure your safety. The drivers have been certified under the Gold Standard requirements of Belize. Only certified drivers will be allowed to transport our guests.

Gold Standard Managers
A Gold Standard Manager (s) has been appointed at the property to ensure the highest level of health and safely compliance at all guest touchpoints.

Team Members
All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness. Our staffs’ temperature is checked twice a day to ensure your safety.

Public Areas
We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles and seating areas. In our outdoor area there is a sink provided to wash your hands as well as sanitizers in key areas of the resort. We strictly adhere to physical distancing best practices.

Guest Rooms

Guest rooms are thoroughly cleaned and disinfected with Covid-19 approved cleaners. Every room contains a sanitizer for guests.

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