Our Policy


The Hotel del Rio, Cabanas on the beach, is an exclusive property where every guest reservation is both important and special to us. Online bookings are charged in full upon reservation. For full refund you must cancel within sixty (60) days of arrival. If your travel plans change and you must cancel your reservation, please call or email us sixty (60) days prior to your arrival date.

In the unlikely event that you must cancel with less than sixty (60) days’ notice, shorten your stay or check out early, please understand that your full reservation is non-refundable.

Refund is only allowed for refundable hotel bookings. To get more detailed information of your hotel room reservation refund policy, go to your booking detail hotel voucher. A refund will be done based on your payment method ex. Visa, Master, Amex.

The refund process for Hotel reservations may take up to 3 to 5 business days after a complete refund request has been received, and upon approval by Hotel del Rio according to the applied terms and conditions.

Check-in: 2:00 PM – 7:00 PM. If arriving outside of check-in times, please call or email to make arrangements.

Check-out: 11:00 AM.

All guests must be reported and included in payment for overnight stay. Visitors of guests must be accompanied by guest at all times on premises.

No Smoking inside, however, designated outdoor smoking areas are provided.

No Pets unless certified service dog.

Come and Enjoy a Piece of Paradise.

Covid-19 Response